Our managed AI support services pick up where deployment ends, keeping Copilot and other approved AI tools well used, well governed and continually improving.
Getting Copilot or other AI tools switched on is only the start. The bigger challenge is what happens in the weeks that follow: inconsistent use, uncertainty about what is allowed and early enthusiasm fading because no one has time to embed new ways of working. PSTGs AI Support Service is the layer that keeps your AI services productive and functional.
Different staff members and teams using AI in different ways.
Initial enthusiasm fades when there's nowhere to take a "is this OK?" question.
Permissions and data access change with the business. Without review, the safe state stops being safe.
Pricing is shared in the discovery call so we can size it properly to your team and your tooling.
Best for businesses 6+ months post-deployment
Up to 50 seats
Best for regulated practices
Up to 150 seats
For businesses 150+ seats
No seat cap
A specific person to answer AI-related questions across Copilot and approved third-party tools.
Monthly or quarterly reviews of what’s working, what’s stuck, and what to improve next. Outputs are written and shared.
Telemetry where it’s available, with practical 30-day recommendations leadership can act on.
Permissions, data access, acceptable use, role-based guidance kept current as your business and the tools evolve.
Prompt patterns, role-based examples and short refresh sessions as your team grows and new staff members join your business.
The questions our SME clients ask most often. If there’s something missing, the easiest next step is a 20-minute call — no slide deck, no sales pitch.
We can help with access problems, licensing queries, configuration issues, user questions, security concerns and difficulties using AI tools effectively. We can also investigate why an AI solution is not producing the expected results.
Yes. We can provide straightforward help for employees while also supporting internal IT teams with more technical, security and governance-related issues. The service can be adapted around your existing support structure.
Yes. We review how employees are using AI, identify areas where adoption is low and recommend improvements. This may include additional training, new use cases, clearer communications or changes to the way the service has been configured.
Yes. We can work with your teams to identify repetitive or time-consuming tasks that could be improved using AI. We then assess the potential value, complexity, security and cost before recommending the best approach.
Yes. Support can be provided as an ongoing service, giving your organisation access to AI expertise without needing to build a large specialist team internally. The service scope can be matched to your users, technology and business priorities.
Most businesses start with training or deployment, then add governance and ongoing support as the rollout matures. Not sure where to begin? A 30-minute call settles it.
Practical training to get real value from AI. Copilot-led skills for everyday users, covering Copilot and Claude, matched to the work each team does.
Get more from Microsoft Copilot than just the licence. Tenant readiness, permissions, security configuration and a controlled rollout done properly.
Practical templates, policy guidance and advisory support to put proper structure around how AI gets used in your business.
The same approach we take to every service we deliver — calm, sequenced, measurable.
Get the foundations right. Permissions, security, tenant readiness so AI is safe before it scales.
Build the everyday skills and prompt patterns that turn licences into real, measurable productivity.
Govern what you have, decide what comes next, and keep AI moving at the pace of your business.
Say ‘yes’ to a practical partnership designed around what your organisation needs next.
Reduce risks and get rapid expert support.
Lower costs and streamline your Microsoft environment.
Build a roadmap that supports long-term growth & compliance.
