Terms of Business

This page contains links to all of our terms of business.
To download the terms click on the required download button below.

General Terms and Conditions

Our General Terms and Conditions apply to the supply of all of our goods and services, and the supplemental terms apply additionally to each service that is specified on our quotation/order.

Supplementary Terms - Sale of Goods

Our Supplementary terms for the supply of goods, which apply to all purchases of hardware and non-subscription software

Supplementary Terms - Subscription Services

These terms apply to our supply of Subscription-Based Services, which include:

Microsoft 365
Domain Name Registration and SSL Certificates
Anti-virus software (subscription)

Supplementary Terms - Professional Services

These terms apply to our supply of Professional Services, which include:

Project Management
Technical / Business Consultancy
Procurement
Installation
Configuration
Commissioning and Testing

Supplementary Terms - Hosted IP Telephony

These terms apply to our supply our Microsoft Teams®-Linked Hosted IP Telephony Services, which include:

Full integration with Microsoft Teams®
Fully functional cloud-based telephony exchange
Rich telephony feature set

Supplementary Terms – Run management Services

These terms apply to our supply of Run Management services, which include:

RPA Process development activities, including:
1. Discovery
2. RPA Process development
3. RPA Process deployment
Quality assurance;
RPA Process maintenance

Supplementary Terms – Security Monitoring Services

These terms apply to our supply of Security Monitoring Services, which include:

Office 365 Monitoring
Log Security Monitoring
Monitoring and Security Incident Detection
Security Incident Triage
Escalation of Alarms to the Client
Reporting.

Supplementary Terms - Hosted IT Support Services

These terms apply to our supply of Hosted IT Support Services, which include:

Managed 365 Support
Service Desk

Supplementary Terms - Managed Backup Services

These terms apply to our supply of Managed Backup Services , which include:

Server back up and recovery
Backup service for Microsoft 365

Supplementary Terms - Configuration Manager Maintenance Services

These terms apply to our supply of Configuration Manager Maintenance Services , which include:

Microsoft System Center Configuration Manager hosting

Microsoft System Center Configuration Manager support

Supplementary Terms - Supply of Leased Line Services

These terms apply to the supply of leased line & connectivity services

Supplementary Terms for the supply of Network and System Support Services

These terms apply to the supply of onsite support

Supplementary Terms – Security Services

These terms apply to our supply of Security Services, which include:

Security Monitoring Services (Office 365 Monitoring and / or Log Security Monitoring)
Penetration Testing Services
Detect and Respond Services
Restricted Detect and Respond Services
Incident Response Services
Security Awareness Training Services
Certification Services
Vulnerability Management Services.