PSTG Assured Support

One story we hear again and again comes from IT managers facing ever-rising costs for the annual renewal of Microsoft support contracts.

It’s always a relief to find that there is another way.

When you need Microsoft support without rising costs or slow responses, PSTG Assured Support gives you a faster, clearer, more flexible way forward.

Support slowing you down?
Unified Support fees, delays, and opaque contracts leave organisations stuck. PSTG Assured Support fixes that with quicker answers, transparent pricing, and a partner who takes ownership of the issue.

Flexible tickets

A straightforward model that adapts to the shape and pace of your organisation.

Fast UK expertise

Speak directly to our Microsoft-certified engineers, not call centres.

365 and Azure cover

Keep core services available and secure across your estate.

Predictable costs

Straightforward pricing with no hidden terms.

Did you know?

On average, there are over 300 monthly changes on average across the M365 and wider Microsoft eco system, we will keep on top of these for you so you don’t have to worry.

Frequently Asked Questions

Reviewing your IT or choosing a new partner raises questions. We’re here to answer them.

What is PSTG Assured Support?

A flexible ticket-based support service focused on faster help and clearer pricing.

Why should I move away from Unified Support?

You gain better response times, tighter cost control, and support that fits your needs.

How does this help me reduce risk?

Quick, expert responses identify issues early and help prevent downtime. Compared to Unified Support contracts, most clients will see a cost reduction of between 50% and 60% by taking advantage of our Assured Support service.

Meet our support team

You’ll work with Sam Jones, Cloud Operations Manager, who oversees SLAs and service quality, and Matt Scahill, Head of Sales, who designed this model around real business outcomes.

Get support that works when you need it most
Book a call to review your support pressures and see whether PSTG Assured Support is right for you.

Ready to strengthen your support?

Our service helps you access:

Hear from our clients

“We can’t speak highly enough of the support we receive from PSTG. The wider technical team and service desk are brilliant. Everyone we speak to is friendly, efficient and genuinely committed to helping us. Nothing ever feels like too much trouble.

The service offering as a whole gives us real peace of mind, from the day-to-day queries to the more complex technical challenges, we know we’re in safe hands. It feels like we have a partner who cares, not just a provider, and that’s invaluable to us.”

— Primary Care Workforce Academy

“MAXIS began working with PSTG in 2021 with, what began as license procurement and has since grown into a comprehensive partnership, including the delivery of a reliable managed IT support desk, among other services, across the business.

With help from good leadership, the technical team at PSTG demonstrates a strong understanding of customer needs, reflected in the high level of service and guidance provided by the help desk. Though young, the desks’ technical knowledge and understanding of MAXIS’ business and direction has helped in supporting each department in the organisation as we continue to develop and grow. The combined partial on-site and remote support approach has been crucial in enabling our flexible workforce to continue operating efficiently, whether working from home or in the office.

Through PSTG’s high and consistent delivery of the IT support desk, consultancy, licensing, hardware handling and project support work, MAXIS has been able to streamline and consolidate their IT services into a more efficient and refined setup, improving how they manage and leverage their technology, in-line with business goals.

I can recommend PSTG to any organisation looking for a trusted managed IT support partner.”

— Maxis GBN

“The service desk team are always swift to respond to queries and provide quotes for hardware. In my experience tickets are acknowledged promptly and processed smoothly whether the initial issue is raised directly through the service portal or via email and any delays caused by shipping/tech issues have been flagged up quickly so I’ve always felt in the loop. So far the service from the PSTG team has been great!”

— Curlew Capital

“PSTG are incredibly responsive and knowledgeable, always ready to tackle any challenge we face. Thanks to their support, we’ve been able to focus more on our core mission to provide patient‑centred healthcare in Bromley.”

— Bromley GPA

Let’s Get You Back in Control

Say ‘yes’ to a practical partnership designed around what your organisation needs next.

Stabilise today

Reduce risks and get rapid expert support.

Optimise for tomorrow

Lower costs and streamline your Microsoft environment.

Plan ahead

Build a roadmap that supports long-term growth & compliance.