EQ Care Group operates multiple care homes, providing both residential and specialist care across its sites. Their focus is on creating environments that feel welcoming and settled, whether someone is staying for a short period or moving in for longer-term support. Care is shaped around the individual, with plans built through conversations with residents, their families, and the care team, so support reflects what matters most to each person day to day. As EQ Care has grown, technology has become essential in supporting care delivery, communication between sites, and compliance.
As EQ Care expanded, its IT environment struggled to keep pace. Systems varied across sites and reflected the capabilities of the previous provider rather than a structured, long-term approach. There was no clear technical leadership, limited control over licensing, and growing cyber and compliance risk. Support was also difficult to access, leading to staff frustration. This had a direct impact on day-to-day resilience and the ability to deliver consistent care.
A clear technical leadership structure needed to be introduced to ensure IT could support how EQ Care operates and grows. A standard approach was also required for new site openings, so each location could be set up securely and consistently. This includes structured onboarding, secure network setup, aligned device configurations, and integration into central systems, supported by onsite assistance during go-live.
Rather than leaving EQ Care to coordinate software suppliers, telecoms providers and clinical system vendors themselves, we now manage those relationships on their behalf. This ensures technical decisions are aligned, secure and commercially sound.
EQ Care needed clear ownership of IT, not just reactive support. They wanted a partner to take responsibility for direction, bring structure to decisions, and make sure technology supports how the organisation runs. They also needed a consistent way to support growth. New sites had to be brought online quickly, securely, and in line with existing standards across the group.
The difference came from how it was delivered. IT wasn’t treated as a separate function. It became part of day-to-day operations, with decisions shaped around real needs. Consistency across sites, along with clear leadership and accessible support, reduced risk and removed uncertainty.
Cloud-first modernisation: PSTG moved EQ Care’s systems into the cloud, making them easier for staff to access and less dependent on on-site hardware.
Strengthened cybersecurity and compliance: security was improved to better protect sensitive data and meet regulatory requirements.
People-first support: a UK-based support team provides direct, easy-to-reach support, with 99.85% of tickets meeting SLA and an average resolution time of 2.25 hours.
Microsoft 365 licence optimisation: licensing was reorganised to align with how different teams work, improving control and saving over £18,000 a year.
IT now supports how EQ Care operates and grows. Systems are consistent across sites, with centralised identity and access management, structured Microsoft 365 governance, and secure cloud-based collaboration. At the same time, cybersecurity has been strengthened through multi-factor authentication, endpoint protection, patch management, and role-based access controls. Leadership has clearer visibility over compliance and data protection.
Support is more responsive and accessible, with staff knowing where to go for help and that they will get a quick response. In addition, new starters can be onboarded quickly, and new sites can be integrated without disruption. Technology no longer slows expansion.
Conclusion
Technology now supports day-to-day operations and future growth. PSTG manages key technology relationships, keeping decisions aligned, secure, and commercially sound. For EQ Care, IT provides a stable foundation that supports consistency across sites and gives leadership confidence in how the organisation runs.
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