Bromley GP Alliance, formed in January 2015, is a network of 43 local practices working together to improve the health and wellbeing of over 354,000 residents. The alliance provides various services supporting general practice, including GP Access Hubs, Anticoagulation, Anticoagulation, Phlebotomy, Dermatology, Vasectomy, Headache Clinics, NHS Health Checks, and Out-of-Hours GP services. They also chair ICN MDT meetings, manage Bromleag Care Practice, and support Primary Care Networks (PCNs) and the health needs of homeless individuals in Bromley.
With its expansion, the alliance’s reliance on IT systems grew, creating the need for a trusted partner to support this growth. PSTG was selected to provide scalable and secure IT solutions, ensuring smooth operations, enhanced productivity, and compliance with key standards.
As the alliance grew, its services expanded across new sites and staff, with many operations running beyond typical business hours. This rapid growth created a need for extended IT support and robust systems to meet increased digital demands while maintaining security and compliance.
To meet these demands, the alliance undertook a significant overhaul of its IT infrastructure. With the help of PSTG, they implemented Microsoft 365, SharePoint, and upgraded network systems, including HSCN connectivity.
"PSTG are incredibly responsive and knowledgeable, always ready to tackle any challenge we face. Thanks to their support, we’ve been able to focus more on our core mission to provide patient-centred healthcare in Bromley."
— CEO, Bromley GP Alliance
Bromley GP Alliance needed a trusted IT partner to support rapid growth across multiple sites, with services running beyond standard hours. They asked PSTG to modernise their IT estate, improve reliability, and provide extended support—while ensuring security and compliance. This included implementing Microsoft 365 and SharePoint, upgrading network infrastructure, and enabling secure HSCN connectivity so teams could work efficiently and safely as the organisation expanded.
“PSTG helped us stabilise and modernise our IT at a time when we were growing quickly across multiple locations. Their proactive support and clear guidance reduced disruption, improved day-to-day productivity, and gave us confidence that our systems were secure and compliant.”
— CEO, Bromley GP Alliance
The solution worked because PSTG delivered a joined-up improvement across support, infrastructure, and modern workplace tools—rather than isolated fixes. With Microsoft 365 and SharePoint in place, upgraded networking (including HSCN), and extended support to match out-of-hours services, the alliance reduced downtime and friction for staff. Just as importantly, the changes aligned with Cyber Essentials and DSPT requirements, giving Bromley GP Alliance a secure, scalable platform to launch new services faster and expand to new sites with confidence.
The alliance can now launch services far quicker than before.
Operational efficiences have been transformed for the better.
IT systems now comply with Cyber Essentials and DSPT standards.
The alliance is able to expand services across new sites with confidence given extended IT support.
These changes enabled the alliance to launch new services quickly and operate with confidence, knowing their systems comply with Cyber Essentials Plus and DSPT standards. The partnership with PSTG has enhanced operational efficiency, providing a secure and adaptable platform for future growth.
The collaboration between Bromley GP Alliance and PSTG has been instrumental in supporting the alliance’s growth and expanding healthcare services. By implementing robust IT solutions, Bromley GP Alliance has not only streamlined its operations but also ensured the security and compliance of its systems. This partnership has laid a strong foundation for future innovation, enabling the alliance to focus on delivering high-quality healthcare services to the residents of Bromley while confidently navigating the ever-evolving digital landscape. The success of this IT overhaul showcases the importance of having a trusted technology partner in achieving sustainable growth and maintaining service excellence.
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